1. Who we are
ClickJet (Pty) Ltd, registration number 2017/667487/07, Oudtshoorn, Western Cape, South Africa. Email info@clickjet.co.za. Support WhatsApp +27 72 839 2972. Not VAT-registered.
This notice has two parts. Part A is for business owners who use Saymax. Part B is for people (the owner’s customers) whose name and WhatsApp number an owner adds and who get a message from the business’s AI review assistant.
Who is responsible for what
For a customer’s personal information in Part B, the business that adds the customer is the responsible party. ClickJet is the operator: we run the AI review assistant for the business and process the information on the business’s instructions.
For the business owner’s own information in Part A (account, payment, sign-in), ClickJet is the responsible party.
Part A: business owners
What we collect
- Account details: business name, your name, email address, WhatsApp number (as you gave it; we have not checked it is yours).
- Your Google review link, and, if you connect Google, access to your Google Business Profile so we can see your reviews. You can disconnect at any time.
- Changes to your saved WhatsApp number and review link. Each change is logged (time, old and new value) and shown to Saymax staff.
- Payment record: the pack you bought, the amount, the PayFast payment reference and status. We do not receive or store your card number.
- Usage records: credits bought, used and returned, customers you add, the permission tick you confirm for each customer, message and link status.
- Sign-in records: when a one-time sign-in link was sent and used, and the device sessions that are signed in (valid up to 90 days of use). We email you a one-time link (valid 15 minutes, works once); there is no password. Some older accounts may still have a personal link until ClickJet retires it.
Why we use it: to create your account, take payment, run your AI review assistant, show you results, support you, prevent abuse and meet legal duties.
Part B: your customers (people who get a message)
Why you got a message. A business you recently visited or used added your name and WhatsApp number. Saymax, a ClickJet (Pty) Ltd product, runs an AI review assistant for that business. Saymax messaged you to ask for honest feedback on Google. It is an AI and says so in its first message.
What we store about you: first and last name, WhatsApp number, the business’s name, request and reminder dates and statuses, delivery status, whether you replied STOP, whether the review link was opened, and whether a Google review was matched to you.
What you tell Saymax. If you reply, we keep your reply. If you ask Saymax for help with the words, we keep your answers and any short draft it produced from them. You write and post your own review. Saymax does not post for you.
Your reply can be shared with the business. A reply you send to Saymax can be passed on to the business the message was sent for, because the message was sent for them.
Saymax does not make promises for the business, such as a refund or a call-back.
Reviews. If you leave a Google review, we read it (name, rating, text, date) through the owner’s connected Google Business Profile to match it to the request.
Why: to send the request and up to two reminders, to help you if you ask, to stop when asked, and to tell the business the result.
Opt-out (STOP). Every message says “Reply STOP to opt out”. If you reply STOP (or “unsubscribe”, “don’t message me”, “remove me”, or similar, in English or Afrikaans) we stop messaging you straight away, for every business on ClickJet, not only one. We keep your number on a suppression list so we do not message you again.
“Where did you get my number?” From the business, after your recent visit. We never reveal other customers or other businesses to you.
Link tracking
Review links in our messages go through a ClickJet link so the owner can see whether a link was opened.
When a link is opened we try to store one record, so a few opens may not be recorded. The record holds: when it happened, whether it looks automated and why, a coarse browser label (for example the name of a preview tool, or “browser-like”) and the two-letter country when it is known. We do not store the visitor’s IP address or the raw browser (user agent) text. We aim to delete these per-open records once they are older than 90 days, using a scheduled clean-up.
The link itself also keeps a summary: how many times it was opened, and when it was first and last opened. Summaries are not deleted on the 90-day schedule.
An open does not mean a review was left. Automated previews can be counted and some real opens can be missed.
Who we share with
- PayFast: payments. Receives your payment details directly.
- Resend: sending emails (sign-in links, receipts). Receives your email address and the email content.
- GoHighLevel and WhatsApp (Meta): sending WhatsApp messages, receiving replies and STOP. Receive the customer’s name, number and messages.
- The AI provider behind Saymax: helping with the words, if the customer asks.
- Cloudflare: hosting and our database. Stores our records.
- Google: reading reviews through your connected profile, under your authorisation.
- The business a message was sent for: their own customer’s replies and results. See Part B.
We do not sell personal information.
Security
We use technical and organisational measures to protect personal information. Sign-in links are one-time and expire after 15 minutes. Keep your email account secure.
Your rights
You may ask us to confirm what we hold about you, to correct it, to delete it where the law allows, to object to processing, and to complain. To do this email info@clickjet.co.za or WhatsApp +27 72 839 2972. If you are a customer of a business, you may also ask that business.
Complaints: the Information Regulator.
Changes
We will post the new date at the top of this page.