Saymax terms of service

Applies to Saymax credit packs and to Saymax, the AI review assistant that works for your business.

1. Who we are

ClickJet (Pty) Ltd, registration number 2017/667487/07, Oudtshoorn, Western Cape, South Africa (“ClickJet”, “we”). Email: info@clickjet.co.za. Support on WhatsApp: +27 72 839 2972. We are not registered for VAT.

“You” means the business that signs up and the person who accepts these terms for it.

2. The service

Saymax gives your business an AI review assistant, Saymax, that works on WhatsApp. When you add a customer, Saymax:

1. sends a WhatsApp message introducing itself as your business’s AI review assistant and asking for honest feedback on Google, with your review link;
2. follows up with a reminder on day 3 and a last one on day 7, unless a review has been matched or the customer replies STOP;
3. helps the customer put their own experience into words, only if the customer wants help;
4. makes it easy, by sending a direct link to your Google review page; and
5. reports back to you: whether the link was opened, reviews matched and credits left.

The messages are sent from ClickJet’s shared WhatsApp number on behalf of your business. They never come from your own number.

Saymax is an AI. It says so in its first message to every customer. It only works on reviews. It does not chat generally and it does not make promises for you (refunds, call-backs, fixes).

We do not write reviews. Your customer writes and posts their own. If the customer wants help, Saymax asks two or three simple, neutral questions and may tidy the customer’s own answers into a short draft. It does not add details, praise or claims the customer did not give. The customer edits it freely and posts it themselves. We never post for them.

We do not offer, and you must not offer, any discount, prize or favour in return for a review.

3. Credits, packs and prices

• Prices are in South African rand (ZAR). We are not VAT-registered, so no VAT is added.
• Packs: 20 customers R129; 50 customers R249; 100 customers R449. You pay once. There is no monthly fee.
• One credit asks one customer. A credit covers the request, both reminders, and a chat with Saymax if the customer replies. A reminder does not use another credit.
• A credit is used when you add a customer and the request is accepted for sending. If we confirm that a review request could not be delivered, its credit goes back to your balance automatically. A failed reminder does not use a credit.
• If the outcome is uncertain, we keep the credit until we have evidence the request was not delivered.
• A credit going back to your balance is not a refund of money paid through PayFast. These terms do not promise a PayFast money refund.
• With no credits, nothing new is sent until you buy more.
• Free test requests: 2 with every pack you buy (the sign-up pack and each top-up), sent only to the business WhatsApp number saved in your settings. They use no credits. Changing the saved number does not give you more tests.
• Price changes apply to future purchases only.

4. Payment

Payments are processed by PayFast. We do not see or store your card details. We keep a payment reference and the pack you bought.

If a payment is reversed, refunded or disputed, we may remove the credits it bought and suspend sending until it is resolved.

5. Your account and signing in

There is no password. To sign in we email you a one-time sign-in link.

• The link is valid for 15 minutes and works once. Opening it shows a “Sign in” button, and you are signed in only when you tap it. If it has expired or been used, ask for a new one on the login page.
• After you sign in, that device stays signed in for up to 90 days of use. You can sign out of this device, or of every device, from the app.
• Keep your email account secure. Anyone who can open the email can sign in as you until the link is used or expires.
• You are responsible for what is done with your account.
• Some older accounts still have a personal link that keeps working until ClickJet retires it. Anyone who has a personal link can sign in as you, so keep it private. If you think someone else has it, contact support and we will replace it.

6. Your obligations

You confirm and agree that:

1. You only message customers you have recently served. You add a customer after every visit or service.
2. You have a lawful basis, and where required the customer’s consent, to contact each person you add, including under POPIA. You tick a box confirming this for each customer.
3. You only add people who are genuine customers of your business.
4. You do not ask for reviews in a misleading way. You do not offer a reward, discount or other incentive for a review. You ask every customer you have served, not only the ones you think are happy, because Google’s policies prohibit selectively asking for positive reviews or discouraging negative ones.
5. You ask for honest reviews only. You do not ask for, write or buy fake reviews.
6. You follow Google’s and WhatsApp’s rules and policies as they apply to you.
7. You honour opt-outs. If a customer tells you they do not want to be contacted, you do not add them again. We stop messaging anyone who replies STOP to us. A STOP applies across ClickJet, to every business.
8. The details you give us (business name, WhatsApp number, review link) are correct and yours to use.
9. When you change your saved WhatsApp number or review link, you do it yourself in your settings. Every change is logged with the time and the old and new values, and is shown to Saymax staff. We may ask you about a change that looks unusual.

7. Sending times and limits

We send in these windows, South African time: Monday to Friday 17:00 to 19:00, Saturday 09:00 to 11:00. Not on Sundays or public holidays. A request added outside a window waits for the next one, usually within about 2 days. You can choose “Send now”. We may limit how many requests you send per day, and we do not send a second request to the same customer within 90 days.

8. No guarantee of results

We do not promise any number of reviews, any Google ranking, any enquiries or any sales. Whether a customer replies or reviews is their choice. We do not promise that every message is delivered or that every review is matched. Matching uses the customer’s first and last name and can miss or be wrong. Opening a link does not prove a review.

9. Third parties

WhatsApp (Meta), Google, PayFast and our hosting and messaging providers are separate companies. Their services can change, fail or be restricted, and their rules apply. We are not responsible for what they do. We may need to change or pause the service because of their rules, including WhatsApp’s rules on AI.

Connecting Google gives us access to your Google Business Profile so we can see your reviews. You can disconnect at any time.

10. Availability

We aim to keep the service running but do not promise it is always available or error-free. We may carry out maintenance.

11. Limitation of liability

Our total liability for a claim is limited to the amount you paid for the credits the claim relates to. Nothing excludes liability that cannot be excluded by law.

12. Suspension and ending

We may suspend or end your account if you breach these terms, abuse the service, message people you have not recently served, or if a provider requires it. We will tell you why where we can.

You can stop at any time.

13. Data and records

We keep the records needed to run the service and prove what was sent: your account, credit ledger, customer names and numbers you add, permission confirmations, message status, link-open records, payment references, sign-in events, and the log of changes to your saved number and review link. See the privacy notice.

14. Changes to these terms

We may change these terms. We will tell you by email before material changes take effect. If you keep using the service after that, the new terms apply.

15. Governing law and disputes

These terms are governed by the laws of the Republic of South Africa.

16. Contact

info@clickjet.co.za or WhatsApp +27 72 839 2972.